Payment is expected after each appointment.

We take Visa, MasterCard, American Express, Bank Debit, personel cheques, and cash.

Scheduled restorative or advanced booked appointments require a confirmation call from the patient at least 48 hours prior to the scheduled date. We will make an initial reminder call to you and if we do not reach you in person you can leave a message on our 24-hour answering machine to acknowledge our reminder. All appointments must be confirmed or your time could be bumped to accommodate an emergency patient. We do have a continual waiting list of patients needing to get in to see Dr. Smith.

It is not a problem if your appointment time does not work for you, we will reschedule when you call within your 48-hour time frame. We appreciate your cooperation in confirming your appointments, as this is an essential part of our practice.

Your appointment time is reserved exclusively for you and usually made well in advance. If you cannot make your appointed time, please call us to rebook. If you just simply forget your confirmed appointment time, then an automatic $50.00 missed appointment fee will be charged. If you had an unexpected emergency: family, medical, or inclement weather, the missed fee will be waived. The fee has been implemented for the courtesy of patients we cannot accommodate easily, an extremely busy practice, and appointments confirmed 48 hours prior. Thank you for your understanding in this matter.

If you are a regular patient of Dr. Smith’s and have a dental emergency that is causing you pain, contact our office immediately. Our clinical staff will review your symptoms and our administrative assistants will get back to you as soon as possible with an appointment time. As it is difficult to diagnose treatment over the phone we will generally book you an appointment for an exam and diagnostic x-rays. Depending on the diagnosis you may need a subsequent visit for treatment and to pre-authorize for your insurance.

If you have a dental emergency due to trauma, a dentist is on call and can be reached through the Brandon Regional Health Authority. There can be an emergency charge for using the dentist on call as the Brandon dentists on a rotating schedule provide this service.

If you do not have a regular dentist (seen within the last three years), and you need non-emergent dental services, you can visit the Brandon and surrounding area yellow pages for the names of dentists available.

We place our patients on a recall system in order to provide the best possible oral health care. It is our philosophy that in order to provide this, our patients are scheduled for a routine exam and cleaning on a regular basis. Our Hygienists and Dr. Smith determine the interval between these visits. We recommend every six months for children and at least every twelve months for adults. Your recall frequency can be tailored to your specific periodontal and hygiene needs.

It is our policy to advance book our patients for continuing care so you do not fall out of the system. Advance booking reserves a time for you, that can be changed if needed. We do contact our patients one week prior to the advanced booked appointment by phone, email, or postcard. Please let us know what is most convenient for you.

Dr. Smith ensures every patient will have an information sheet to take with them when leaving the office for future treatment needed and costs involved. You may require more than one appointment and the treatment will be prioritized accordingly.

Do you need major treatment? We advise you to pre-authorize your treatment with your insurance company prior to commencing your appointments. Feel free to call our office if you have any further questions regarding your treatment plan.

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